Conditions of return and processing :

To make the return of an item purchased in our online store, it is necessary to comply with our return policy that we indicate below.

We only accept returns within a period of 60 calendar days from receipt of the product, the return will be accepted in compliance with our return policy and a voucher will be issued for the price you paid for the product, not including shipping costs to be able to redeem it. in our store for an indefinite period of time. In compliance with Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods.

(BOE no. 165, of 07-11-2003, pp. 27160-27164)

· It is necessary to keep the original accessories of the product: bags, labels... We do not accept returns of personalized products and underwear.

· The size changes will have no cost except the shipping costs that may be caused. Similarly, we do not accept size changes in products with missing components such as bags or labels. We do not accept change of size in personalized products.

Processing:

To make a return you must follow these steps:

1. Log in to your Customer Account

2. Then go to History and order details

3. Click on the Details of your order

4. Select the box right next to the reference of the product you want to return.

5. Briefly tell us the reason for your return.

6. Click on Start the return.

Your return will be pending authorization by Liontack , you will receive a message in your email to inform you that you can send the package to our facilities.

Once the return is authorized, download the return document in My Returns (PRINT) and put it inside the package, you can also download it from HERE

Remember that:

We do not accept postage due or cash on delivery shipments.

Once the product is received, our returns department will analyze said product to check if it is in perfect condition so that it can be put up for sale.

If the return is accepted or rejected, you will receive a message notifying you of the status, in case of being rejected the product would be returned postage due.

If the product is in a condition to be put up for sale as new, you will be assigned a discount coupon for the total that you paid for the product without including shipping costs, said coupon can be redeemed in our online store for a period of time. indefinite, the exchange does not include shipping costs if the amount of the product to choose is the same value as the total of the coupon.

You will see the coupon code reflected in your customer account and you will receive an email notification with the coupon information within a maximum period of 48 hours. You can see it HERE

To access the returns area click HERE